Refund policy

At Vensbury, we want you to feel confident and satisfied with your purchase. We understand that choosing the right furniture for your home is important, which is why we offer a 30-day return policy on eligible items.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To qualify for a standard return, your item must:

Be unused and in its original condition.
Be unassembled and free from damage caused after delivery.
Include its original packaging, accessories, hardware, and components.
Have proof of purchase or an order confirmation.

To begin a return, contact support@vensbury.com with your order number and reason for the return.

Please do not send any items back without contacting our support team first. We will provide instructions and the appropriate return address.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your furniture arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@vensbury.com.

Please include:

Your order number.
Photos of the damaged or incorrect item.
Photos of the packaging, if applicable.
A brief description of the issue.

Our team will review your request and work with you toward an appropriate resolution, which may include replacement parts, a replacement item, or a refund.

For verified shipping damage, defects, or incorrect items, Vensbury will cover necessary return shipping costs where a return is required.

Return Shipping Costs

For standard returns due to a change of mind, the customer is responsible for return shipping costs unless otherwise agreed.

Furniture can be large and heavy, so return shipping costs may vary based on the item's dimensions, weight, and pickup location.

If your return is approved, our team will provide the applicable return instructions.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days of approval.

Please note that your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Exchanges

If you would like a different product, size, or style, please contact our support team.

We will review the available options and help you determine the best way to proceed.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@vensbury.com.

We will review your order's fulfillment status and let you know whether cancellation is still possible.

If your order has already shipped, our standard return process may apply.

Contact Us

For questions about returns, refunds, damaged products, or order assistance, please reach out to:

Vensbury Customer Support

Email: support@vensbury.com

Website: www.vensbury.com

We appreciate your trust in Vensbury and are committed to helping you shop with confide